Last updated: March 2026
EnKounters Inc. ("EnKounters," "we," "us," or "our") is committed to responsible data stewardship. This Data Deletion and Retention Policy describes how long we retain different categories of user data, under what circumstances data is deleted, and how users can request deletion of their information.
This Policy applies to all personal data collected through the EnKounters mobile application and associated services. It supplements our Privacy Policy and should be read in conjunction with it.
Our platform is built on an anonymous-first architecture, which means we collect only the data necessary to provide the service, and we provide users with meaningful tools to manage and delete their data.
EnKounters follows these core principles when determining how long to retain data:
The following table summarizes our retention periods for each major category of data:
| Data Category | Default Retention Period | Deletion Timeline |
|---|---|---|
| Account & Profile Data | Duration of account + 30 days post-deletion | 30 days after verified deletion request |
| Messages & Communications | Duration of account (active conversations); 90 days post-account deletion | 90 days after deletion (for safety review) |
| Voice & Video Call Logs (metadata) | 90 days from date of call | Purged at 90 days automatically |
| Voice & Video Call Recordings | Not retained (real-time only; not recorded) | N/A — not collected |
| Usage Analytics (identifiable) | 12 months from collection date | Anonymized or deleted within 12 months |
| Usage Analytics (anonymized) | Indefinite (no personal data) | Not applicable |
| Device & Log Data | 90 days from collection | Purged at 90 days automatically |
| Payment Data (if applicable) | 7 years (tax/legal compliance) | Retained per legal obligation |
| Support & Correspondence | 3 years from last interaction | 3 years from last interaction |
| Legal Hold / Fraud Records | Duration of hold + applicable statutory period | Cannot be deleted during hold |
| Aggregated/Anonymized Data | Indefinite (non-personal) | Not subject to deletion requests |
Note: "Account deletion" refers to user-initiated deletion confirmed by EnKounters. Anonymized data retains no personally identifiable information and is not subject to individual deletion rights.
You can delete your EnKounters account at any time using the following steps:
Upon confirmation, your account will be deactivated immediately and placed in a 7-day grace period during which deletion can be cancelled if the request was made in error. After the 7-day period, permanent deletion of your personal data will begin and complete within 30 days.
If you are unable to use the in-app deletion feature, you may submit a deletion request by emailing privacy@enkounters.com with the subject line "Account Deletion Request." Please include:
We will verify your identity before processing the request and will respond within 5 business days. Deletion will complete within 30 days of identity verification.
You may also request deletion of specific categories of data without deleting your account. This includes:
To request partial deletion, contact privacy@enkounters.com and specify what data you would like removed.
Upon confirmed account deletion:
Within 30 days of confirmed account deletion, EnKounters will permanently delete:
EnKounters may retain certain data after account deletion for the following limited purposes:
When your account is deleted, EnKounters will request deletion of your data from its primary third-party service providers within a commercially reasonable time. However, EnKounters cannot guarantee the deletion of data from third-party systems outside of our direct control. You may need to contact certain third-party providers directly to request deletion from their systems.
EnKounters does not sell user data to third parties. We do not share data with advertising networks that might retain it independently.
EnKounters may take the following actions on inactive accounts:
You may prevent inactivity deletion by logging into your account in response to the notification.
Notwithstanding any deletion request or retention period listed in this Policy, EnKounters may preserve data when:
Users will be notified of legal holds to the extent permitted by law.
All data retained by EnKounters is protected by appropriate technical and organizational security measures, including:
When data is deleted, EnKounters uses secure deletion methods to ensure that personal information cannot be recovered from decommissioned storage media.
In addition to deletion rights, you have the right to:
To exercise any of these rights, please contact privacy@enkounters.com. We will respond within 30 days.
We may update this Policy from time to time to reflect changes in our practices, technology, or legal obligations. We will provide notice of material changes through the App and by updating the Effective Date above.
For questions about this Policy or to submit a deletion or data access request, please contact:
EnKounters Inc.
Delaware, United States
Privacy and Deletion Requests: privacy@enkounters.com
General Support: support@enkounters.com
Website: www.enkounters.com